Frequently Asked Questions
Please note that as per our policy, children are not permitted on the premises during appointments. We appreciate your understanding and cooperation.
What are the regular opening hours?
Monday — 10:00 am to 7:00 pm
Tuesday — 10:00 am to 7:00 pm
Wednesday — 10:00 am to 7:00 pm
Thursday — 10:00 am to 9:00 pm
Friday — 10:00 am to 8:00 pm
Saturday — 10:00 am to 6:00 pm
Sundays — CLOSED
Bank Holidays — CLOSED
Why can’t I view The Buff Day Spa’s website properly?
For optimal viewing and security, we recommend using an updated version of Microsoft Edge, Safari, Mozilla Firefox, and Google Chrome or higher.
What is a Day Spa?
The word Spa originates from the term “Solus Per Aqua,” which literally translates as “Healing through Water”. You should expect to find water-based treatments with water filters and water-based facilities such as a sauna or steam room. In most Day Spas, you will also find a place to relax and unwind after your treatment.
What do I need to wear or bring with me?
Just bring yourself! We have everything you need to get ready before and after your service for your convenience. For our Couples Packages, please bring footwear with you.
What is needed to book an appointment at The Buff Day Spa?
We kindly request a 30% deposit for individual bookings to secure your booking. Alternatively, we would be delighted to secure your booking with the voucher number if you have a Gift Voucher.
What are some great gift ideas?
Our Spa Gift Vouchers are lovely gifts and are redeemable for treatments and products. Vouchers are non-refundable.
We do stock beautiful products & can make Gift Boxes for you.
Can I use my voucher if it is out of date?
We will still honour gift vouchers for 2 months after the expiry date at any time against treatments only (not products). After this, they can only be used off-peak, between 10 am and 4 pm, against treatments. We cannot extend promotional vouchers. Please note all vouchers purchased from December 2019 now have an expiry of 5 years.
Can I use the Sauna if pregnant?
No, it is not recommended to have a heat-based treatment while pregnant.
What do I need to know before waxing?
First, a patch test must be conducted 48 hours before the waxing appointment. (If you need waxing urgently and don’t want the patch test, you must sign a waiver form at reception). Ensure that the hair needs to be long enough. Hair length will vary depending on the body area, but a good rule of thumb is 1/2 cm to 1cm. Guests should never use the Sauna before waxing services. Some redness following the service is expected. Do not schedule a body treatment on the same day as a waxing service.
What makes us equipped to say you specialise in Dermalogica compared to other spas/salons?
We send all of our staff to every single Dermalogica class. We regularly test all staff members on each product range to avoid them getting used to knowing a little bit of information on each product and forgetting vital ingredients and information. Each and every facial therapist has the maximum amount of information on all there is to know about Dermalogica. And if there is a question we cannot answer for you, we will find the answer and get back to you!
Do you accept One4All Gift Vouchers?
Yes, we accept gift cards from One4All against payment for any treatments, products, or spa packages. We cannot accept One4All gift cards to purchase our Buff Day Spa Gift Vouchers.
What is the loyalty card scheme, and how does it work?
The loyalty cards are our way of giving something back to our clients. All loyalty points are tracked on our Spa System. Loyalty points cannot be redeemed against any special offer or promotion and are valid against full-priced treatments only. For every euro spent on treatments, you earn one loyalty point. For every euro spent on products, you make half the value in loyalty points.
Can the loyalty card be used against products?
No, the loyalty card is redeemable against full-price treatments only. However, we still give half the value of all products you purchase, even if you are just coming in to purchase a product without having a treatment!
What can the €10 Newsletter Discount Coupon be used for?
The €10 Newsletter Discount Coupon can be used in the spa after a full-price treatment. It cannot be used off the purchase of gift vouchers (online or at the spa) or the purchase of products.
How does the Referral Programme work?
If you like what we do at The Buff Day Spa, why not refer a friend* and earn €10 on your account towards any treatment of choice! Once your friend mentions your name when booking and spends over €40, we put €10 on your account for you to spend on any treatment of choice! There is no limit on the credit you can put on your account, so tell your friends about The Buff Day Spa and start earning your reward credit now! When your friend comes in, they will receive a lovely spa gift too!
*Your referred friends must be new clients of The Buff Day Spa.
What is the cancellation policy?
As for our cancellation policy, we understand that plans can change. For individual bookings, if you provide us with less than 24 hours notice, a loss of deposit will be incurred. In the case of using a Gift Voucher for confirmation, the cancellation fee will be deducted from the balance of your voucher.
For groups of 3 or more, we kindly ask for your understanding. With less than 72 hours notice, a 50% cancellation fee will be applied. Should you need to cancel within 24 hours, a 100% cancellation fee will be incurred. We appreciate your cooperation and look forward to welcoming you in the future.
What are the Terms & Conditions of the Promotional €10/€25 Gift Voucher?
- Valid for 8 weeks from the date of issue.
- Valid against treatments only.
- Only one voucher can be used per visit.
- Not available on Saturdays.
- A voucher must be presented to receive a discount.
- Not available in conjunction with any other offer or promotion.
What is The Buff Day Spa Tip Policy?
Please view our Tip policy here Tips Gratuities Policy The Buff Day Spa.pdf